COVID-19 Update

March 23, 2020

What a year the last couple of weeks have been! Things that seemed unimaginable just a few short months ago have become commonplace. And previously unheard terms like social distancing and flatten the curve suddenly roll off the tongue. Through all the change, I’m extremely proud of how the team here at CBIA/Lawyers Financial is adapting and thriving in the uncertainty. 

Our top priorities are safety and service. We’ve implemented remote working arrangements and are fully functional as an organization. We’re here to take your calls and appreciate your patience as some processes may take a bit longer than usual. 

To the families of our team members – thank you for allowing your kitchen tables and living rooms to be converted into temporary home offices. We hope you’ll have your space back soon.

Unexpected disruptions to our day-to-day lives may have us questioning our own preparedness. Do we have the right protection in place? What if my income is disrupted? How does this impact my long-term financial planning? Our network of Lawyers Financial Advisors is available to assist you.

We’re here to help. 

Dawn Marchand, President & CEO,
CBIA/Lawyers Financial


March 16, 2020

CBIA/Lawyers Financial is monitoring ongoing developments regarding the coronavirus (COVID-19) pandemic. During this extraordinary time, our key priorities are:

  • Safety and comfort level of our staff and advisors
  • Maintaining ongoing client service
  • Ensuring business as usual as best we can

We are well-equipped for our employees to work from home while still providing quality customer service. Our phone lines remain open at 1-800-267-2242. Monthly client statements will be sent as usual.
We encourage clients who mail their payments to look into making those payments via telephone, internet or via pre-authorized payments – it’s easy, secure and as we work from home, this method will ensure that payments are credited to your account on a timely basis. Visit payment options or give us a call to get set up.
We work with Canada's top insurers and investment providers and are in close contact with each of them to ensure quality service to our clients continues. To date, the only significant impact is on Travel Insurance.  

For our investment clients, please read this message.
CBIA/Lawyers Financial will continue to follow government recommendations and continue to act responsibly, doing our part to slow the spread of the virus. 
Thank you for your ongoing business and trust.
Dawn Marchand, President & CEO,
CBIA/Lawyers Financial

March 16, 2020