COVID-19 Update

May 7, 2020

Week eight. Who could have imagined? While so much has changed in how we go about our daily lives, our priorities remain the same:

  • Keeping our employees safe 
  • Supporting our clients 
  • Delivering the best insurance and investment products for lawyers, your employees and families

We’re settled in at our home offices and we’re fully operational. When I reflect on these last two months, I’m so proud of how we’ve come together as a team. They say that necessity is the mother of invention and we’re certainly adapting and finding new ways to support our clients. In an industry with a long devotion to ink, we’re shifting to electronic signatures. Many of our advisors are now routinely holding video meetings with clients, providing advice at a safe distance. Underwriting is changing – Manulife has made insurance more accessible by simplifying requirements without full paramedical exams. And The Personal is offering rebates for clients who may be driving less during the pandemic. 

We’re automating processes where we can and we need your help. If you pay by cheque, please switch to pre-authorized payments. Paper cheques have to pass through many hands to be processed and require you and others to leave their homes. Pre-authorized plans are easy to set-up. The transactions are secure and ensure payments are credited to your account without delay. Best of all, they’re touchless and fully automated. Please help us keep everyone safe and create a more efficient service experience. Click here to switch to pre-authorized payments.

Whether you’re new to working from home, stressing over the stock market or just trying to keep the kids busy we’re happy to provide tips and support to help. 

We’re here for you.

Stay safe,

Dawn Marchand, President & CEO,
CBIA/Lawyers Financial


April 8, 2020

Over the past four weeks, we have been speaking to many clients about their insurance coverage and their investments. I thought I would share some of the most common themes as I’m sure many of you may have had similar thoughts and questions.

Insurance

Overall, clients want reassurance that their coverage remains in force. Clients have told us that they’re relieved to have insurance protection during these uncertain times.  They are also taking this opportunity to review the coverages they have to make sure they’ve kept pace with the changes in their life – both personally and professionally. Our team of Lawyers Financial advisors is here to help you review your current protection portfolio to ensure you are prepared for life’s what ifs. 

Investments

As expected, we are speaking with a lot of clients and the most common question is “should I completely move to cash?” To respond, our advisor asks a question: “If house prices dropped tomorrow would you sell?” Most everyone would say no. The difference with your investments and your home, is that you can login everyday and see the movement in value of your investments, whereas with your home you don’t see that figure as often. But the similarity is that both are likely long-term investments.  If your investments are being professionally managed, match your risk profile and put you on the right path to meet your long-term goals, then not doing anything during this market turbulence is a solid strategy.  

We Need Your Help

This situation has offered us the opportunity to review a number of our processes. If you currently pay your premiums by cheque, we ask that you please make the move to pre-authorized payments. Paper cheques must pass through many hands to be processed and require you and others to leave their homes. Pre-authorized plans are easy to set-up. The transactions are secure and ensure payments are credited to your account without delay. Best of all, they’re touchless and fully automated.

Please help us keep everyone safe and create a more efficient service experience. To switch to pre-authorized payments, simply visit lawyersfinancial.ca/PAC.


NEW! Home & Auto Insurance

We received this information right before posting this message and wanted to share it with you. This is from The Personal:

The current situation resulting from the spread of COVID-19 affects us all and we want you to know that The Personal is here for you. We understand that you may be struggling at this time. That’s why we want to make things a little easier for you with our relief measures.

  • Helping clients who are driving less during the pandemic
  • Helping people make deliveries
  • Protecting clients who are working from home

To learn more, please visit https://www.thepersonal.com/covid-19-en 

Stay safe,

Dawn Marchand, President & CEO,
CBIA/Lawyers Financial


March 23, 2020

What a year the last couple of weeks have been! Things that seemed unimaginable just a few short months ago have become commonplace. And previously unheard terms like social distancing and flatten the curve suddenly roll off the tongue. Through all the change, I’m extremely proud of how the team here at CBIA/Lawyers Financial is adapting and thriving in the uncertainty. 

Our top priorities are safety and service. We’ve implemented remote working arrangements and are fully functional as an organization. We’re here to take your calls and appreciate your patience as some processes may take a bit longer than usual. 

To the families of our team members – thank you for allowing your kitchen tables and living rooms to be converted into temporary home offices. We hope you’ll have your space back soon.

Unexpected disruptions to our day-to-day lives may have us questioning our own preparedness. Do we have the right protection in place? What if my income is disrupted? How does this impact my long-term financial planning? Our network of Lawyers Financial Advisors is available to assist you.

We’re here to help. 

Dawn Marchand, President & CEO,
CBIA/Lawyers Financial


March 16, 2020

CBIA/Lawyers Financial is monitoring ongoing developments regarding the coronavirus (COVID-19) pandemic. During this extraordinary time, our key priorities are:

  • Safety and comfort level of our staff and advisors
  • Maintaining ongoing client service
  • Ensuring business as usual as best we can

We are well-equipped for our employees to work from home while still providing quality customer service. Our phone lines remain open at 1-800-267-2242. Monthly client statements will be sent as usual.
 
We encourage clients who mail their payments to look into making those payments via telephone, internet or via pre-authorized payments – it’s easy, secure and as we work from home, this method will ensure that payments are credited to your account on a timely basis. Visit payment options or give us a call to get set up.
 
We work with Canada's top insurers and investment providers and are in close contact with each of them to ensure quality service to our clients continues. To date, the only significant impact is on Travel Insurance.  

For our investment clients, please read this message.
 
CBIA/Lawyers Financial will continue to follow government recommendations and continue to act responsibly, doing our part to slow the spread of the virus. 
 
Thank you for your ongoing business and trust.
 
Dawn Marchand, President & CEO,
CBIA/Lawyers Financial

May 7, 2020